How do I create an effective telemarketing script? Many people think that the script is the key to telemarketing success. That’s partly true… but not entirely true. Here’s how it really is. The real key to success is not only WHAT you say, nor HOW you say it. What matters most is the “emotional path” […]
READ MORE »“Telemarketing Master” class: new free EXTRA BONUS
Today I am pleased to announce a new sensational EXTRA BONUS. In addition to the already wide offer for those who have registered or are about to register for the exclusive Telemarketing Master that will start next week. If you have missed the launch so far, Telemarketing Master is the specialist class dedicated to […]
READ MORE »3 free telemarketing training classes
In recent days we have published this series of 3 free videotraining on telemarketing. They deal with important issues related to the use of the phone for anyone who has a business or is responsible for the development of a business. For example: the transformation that the phone can bring to the business; the growth […]
READ MORE »Telemarketing without using a phone
Last night, while I was in a bookshop, a book written by well-known psychotherapist Raffaele Morelli caught my attention: Losing weight without a diet What a formidable smart-ass title. Who would not like to get the maximum benefit, slim down, without having to diet? I bought it. In the preface Morelli states that he has […]
READ MORE »Clamorous error in the ruling of the Italian Supreme Court on call center
In recent days, the Italian Supreme Court (Cassazione) has prohibited the practice of silent calls that call centres make to customers. What are silent calls? To avoid downtime, call centres use a software called “predictive” that launches more calls than the number of the operators on duty. As someone answers, the call is passed on […]
READ MORE »